Return policy

It is possible to renew the certificate if the certificate has not expired at the time of renewal. The cost of 1 month of renewal is 100 AED, 6 months - 200 AED.

100% return possible within 14 days after purchase. The cost of courier delivery and gift wrapping is not refundable.

After 14 days from the date of purchase, in accordance with clause 9.4 of the Public Offer, the Agent withholds a service fee of 15% of the order value.

An expired certificate cannot be returned in accordance with clause 9.3 of the Public Offer.

To return, you must write an application. 

Documents for return:

  • scan/photo of a signed return statement,
  • scan / photo of a sample passport,
  • scan/photo of the incident receipt,
  • scan/photo of the gift certificate.

Send documents to e-mail: In the subject line, indicate the letter "Certificate refund".

4 reasons to choose Xpresent
Personal sets
You can edit ready made sets or create set with your list of activities
Instant exchange
Gift recipient can change the service on the website with any other experience within the nominal value of the certificate.
2nd certificate is FREE
Get "Set X" certificate as a gift when ordering from 1000 AED.
The validity of the certificate is 12 months
Allows you to use the certificate within 365 days from the date of issue